This Help Center provides guidance for setting up and using the HRMS, whether you are a payroll user or an employee. How This Help Center Is Structured The Help Center is organised into three main sections to help you find information quickly. You can also use the search box to search for keywords and locate relevant articles instantly. 1. Getting Started & Setup Learn how to register, subscribe, and create a company. The section also includes a typical payroll journey and links to the relevant guides. 2. User Guide by Module Find step-by-step guides organised by system modules. ESS (Employee Self Service) – Guides for employees to manage leave applications, submit claims, view payslips, and organise personal tasks.  Core – Guidance on maintaining company information, employee records and users. Payroll Management – Guidance on payroll configuration, processing, and statutory compliance.  E-Leave – Guidance on managing leave-related settings and leave transactions. E-Attendance – Instructions on attendance record tracking for payroll processing. E-Claim – Guides for managing employee expense reimbursement claims.  Docs – Guides on customising and generating HR documents and reports. 3. Frequently Asked Questions (FAQ) The FAQ section provides quick answers to common questions and is grouped by user type: General Questions FAQ for Payroll Users FAQ for Employees If you require additional support or cannot find the information you need, please feel free to contact our support team via the live chat. Written by: Teah Rui Harn (20251222) Reviewed by: Tek Ee Lin (20251222)

This article provides an overview of a typical payroll journey, from initial system configuration to monthly and yearly payroll and statutory completion. Each section includes links to the detailed guide. Initial Configuration:   Complete the initial setup to ensure smooth daily operations and accurate payroll processing. Company Profile Setup Maintain essential company information and pay details to support accurate payroll processing and report generation. Working Calendar and Company Structure Define working calendar(s) including public holidays, work hours and rest days. Set up company departments and configure employee code format for efficient employee onboarding and grouping process. Payroll Configuration Configure payroll periods, payroll items, formulas and overtime items. These settings allow payroll components to be calculated automatically and reflected accurately on employees’ payslips. Leave Configuration Set up leave-related settings such as leave unit, leave type and entitlement group to enable leave applications and assign employees to different leave entitlements. Onboarding of Employees Create employee records manually or bulk upload via excel import. Maintain employee records including personal information, family and emergency details, career and education details, work calendars, HR letters, payroll details, payroll items, leave entitlements, leave approvals, user access and submit OED documents. This step should be completed upon every new hire. Past Transaction Details Import YTD Payroll transactions and past leave transactions to allow seamless transition and ensure accurate calculation and reporting. Monthly Process:  Perform recurring monthly activities to complete payroll payments, statutory submissions, and performance review. Payroll Process Manage employee salary payments at the end of each month. Apply pre-planned payroll items if required. Run payroll using payroll profile or adhoc payroll, depending on business needs. Send or release payslips to employees. Submission of Documents Submit required statutory contributions, including Central Provident Fund (CPF), Self Help Group Funds (SHG) and Skills Development Levy (SDL) contributions to the CPF Board. Report Generation (Optional) Generate employee, payroll, and leave reports to review monthly performance and support internal analysis by generating report summaries. Yearly Process:   Reset balances for the new cycle and complete year-end statutory obligations. Leave Closing Process leave closing to finalise leave balances, bring forward unused leave where applicable, and reset leave entitlements for the new year. Submission of Documents Prepare and submit IRAS documents, including IR8A, IR8S, Appendix 8A, and Appendix 8B, to the Inland Revenue Authority of Singapore (IRAS). Additional Features: Share Document Upload files into HRMS to distribute important documents accessible to all employees such as the Employee Handbook. Announcement Post an announcement to inform employees about upcoming activities or notices. Accounting Integration Generate an API key if you are using AutoCount Accounting to post payroll figures directly and accurately after payroll run. Written by: Teah Rui Harn (20251222) Reviewed by: Tek Ee Lin (20251224)

To continue using AutoCount HRMS without interruption, you must renew your subscription before it expires. Subscriptions can be renewed monthly or yearly, depending on your selected billing cycle.  Steps to Go to the Subscription Renewal Page: Method 1: 1. Click your Profile at the top-right corner, then select Company List. 2. Go to Subscriptions. 3. Click Manage. Method 2: 1. Click the Globe icon and select Subscription Portal. 2. Click Manage next to the subscription you want to renew. Steps to Renew Your Subscription: 1. Click Renew. 2. Choose a Renewal Method: Option 1: Renew with Current Plan Settings– Renew subscription using the existing plan, headcount, and billing cycle. i. Select Renew with Current Plan Settings. ii. Click Yes to confirm. Option 2: Re-select Headcounts – Edit your headcount and billing cycle before renewal. i. Select Re-select Headcounts. ii. Adjust the headcounts as needed: Click + to increase. Click - to decrease. iii. Select your subscription billing cycle (1 month, 12 months, or 24 months). Payment amount will be calculated accordingly. Enter a Promotion Code, if applicable. iv. Click Review. v. Select a billing party from the drop-down list or click +Add New Billing Party. (Refer Update Billing Party for field details) vi. Review the subscription summary and tick I agree with AutoCount HRMS Service Fees and Invoice Calculation. vii. Click Proceed to Payment. viii. Click Yes to confirm. 3. You will be redirected to the payment page to proceed with payment. Written by: Teah Rui Harn (20260116) Reviewed by: Tek Ee Lin (20260120)

A billing party is required when managing subscriptions. The billing party receives invoices, is responsible for subscription payments, and is listed as the buyer on all invoices. You may select an existing billing party or create a new one at the subscription renewal page by following the steps below. Steps to Update a Billing Party: 1. Click your Profile at the top-right corner, then select Company List. 2. Go to Subscriptions.   3. Click Manage. 4. Click the pencil icon.  5. To add a new billing party, click + Add New Billing Party. 6. Enter the required details, then click Save: Billing Name – Enter the name of the billing party.  Tax Registration Number (UEN) – Enter the billing party’s UEN number. Address – Enter the billing party’s address. Contact Email – Enter the email address for billing correspondence. Contact Number – Enter the contact number of the billing party. Attention –Enter the name of the person to be addressed. 7. Select the billing party from the drop-down list. 8. Click Save to apply the changes. Written by: Teah Rui Harn (20260116) Reviewed by: Tek Ee Lin (20260120)