This Help Center provides guidance for setting up and using the HRMS, whether you are a payroll user or an employee. How This Help Center Is Structured The Help Center is organised into three main sections to help you find information quickly. You can also use the search box to search for keywords and locate relevant articles instantly. 1. Getting Started & Setup Learn how to register, subscribe, and create a company. The section also includes a typical payroll journey and links to the relevant guides. 2. User Guide by Module Find step-by-step guides organised by system modules. ESS (Employee Self Service) – Guides for employees to manage leave applications, submit claims, view payslips, and organise personal tasks.  Core – Guidance on maintaining company information, employee records and users. Payroll Management – Guidance on payroll configuration, processing, and statutory compliance.  E-Leave – Guidance on managing leave-related settings and leave transactions. E-Attendance – Instructions on attendance record tracking for payroll processing. E-Claim – Guides for managing employee expense reimbursement claims.  Docs – Guides on customising and generating HR documents and reports. 3. Frequently Asked Questions (FAQ) The FAQ section provides quick answers to common questions and is grouped by user type: General Questions FAQ for Payroll Users FAQ for Employees If you require additional support or cannot find the information you need, please feel free to contact our support team via the live chat. Written by: Teah Rui Harn (20251222) Reviewed by: Tek Ee Lin (20251222)

To continue using AutoCount HRMS without interruption, you must renew your subscription before it expires. Subscriptions can be renewed monthly or yearly, depending on your selected billing cycle.  Steps to Go to the Subscription Renewal Page: Method 1: 1. Click your Profile at the top-right corner, then select Company List. 2. Go to Subscriptions. 3. Click Manage. Method 2: 1. Click the Globe icon and select Subscription Portal. 2. Click Manage next to the subscription you want to renew. Steps to Renew Your Subscription: 1. Click Renew. 2. Choose a Renewal Method: Option 1: Renew with Current Plan Settings– Renew subscription using the existing plan, headcount, and billing cycle. i. Select Renew with Current Plan Settings. ii. Click Yes to confirm. Option 2: Re-select Headcounts – Edit your headcount and billing cycle before renewal. i. Select Re-select Headcounts. ii. Adjust the headcounts as needed: Click + to increase. Click - to decrease. iii. Select your subscription billing cycle (1 month, 12 months, or 24 months). Payment amount will be calculated accordingly. Enter a Promotion Code, if applicable. iv. Click Review. v. Select a billing party from the drop-down list or click +Add New Billing Party. (Refer Update Billing Party for field details) vi. Review the subscription summary and tick I agree with AutoCount HRMS Service Fees and Invoice Calculation. vii. Click Proceed to Payment. viii. Click Yes to confirm. 3. You will be redirected to the payment page to proceed with payment. Written by: Teah Rui Harn (20260116) Reviewed by: Tek Ee Lin (20260120)

A billing party is required when managing subscriptions. The billing party receives invoices, is responsible for subscription payments, and is listed as the buyer on all invoices. You may select an existing billing party or create a new one at the subscription renewal page by following the steps below. Steps to Update a Billing Party: 1. Click your Profile at the top-right corner, then select Company List. 2. Go to Subscriptions. 3. Click Manage. 4. Click the pencil icon.  5. To add a new billing party, click + Add New Billing Party. 6. Enter the required details, then click Save: Billing Name – Enter the name of the billing party.  Tax Registration Number (UEN) – Enter the billing party’s UEN number. Address – Enter the billing party’s address. Contact Email – Enter the email address for billing correspondence. Contact Number – Enter the contact number of the billing party. Attention –Enter the name of the person to be addressed. 7. Select the billing party from the drop-down list. 8. Click Save to apply the changes. Written by: Teah Rui Harn (20260116) Reviewed by: Tek Ee Lin (20260120)